Frequently Asked Questions

How do you determine the condition of an item?
We clearly describe each item as either deadstock (new) or worn (used) in the product description. For pre-owned items we use a numerical rating system, rating from 1 (bad condition) to 10 (great condition). With that, we provide detailed photos so you can judge the condition yourself.

Do you guarantee the authenticity of your items?
Yes. All items sold by Ds Worn are carefully inspected for authenticity. We only offer genuine designer pieces and do not sell counterfeit products. We, as a brand, are not affiliated with the brands we sell.

Do you have a physical store?
No, Ds Worn operates exclusively online. We are based in Groningen, the Netherlands, but do not have a physical retail location. All purchases are made through our webshop.

What payment methods do you accept?
We accept a variety of secure payment methods, including iDEAL, PayPal, credit card, and other common online payment options. Available methods will be shown at checkout.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times depend on your location, but you will receive a tracking number once your order has been shipped.

Can I return an item?
The new (deadstock) items can be returned. But due to the nature of secondhand items, we have a strict return policy when it comes to secondhand items. All secondhand (worn) item sales are final. With the selling of pre-owned items, it becomes extremely hard to judge whether the customer has worn/damaged their return. Because the item we sold was never in a 'new' state. However, if you experience an issue with your order, please contact us and we will review your case.

What if my item arrives damaged or not as described?
If there is a problem with your order, please contact us within 48 hours of delivery with photos and a description of the issue. We will work with you to find a suitable solution.

Can I sell my items to Ds Worn?
Yes, we buy secondhand designer clothing and accessories from individuals. If you have items you would like to sell, send us clear photos, a description, and your asking price via email or Instagram. We determine authenticity by your pictures, receipts and our own expertise. If we are interested, we will get back to you with an offer.

How do you determine your prices?
Our prices are based on factors such as brand, condition, rarity, and current market demand. We aim to offer fair pricing for both buyers and sellers.

Can I reserve an item?
We do not offer reservations. Items are sold on a first-come, first-served basis.

Do you offer discounts or promotions?
Occasionally, we run promotions or offer discount codes. Follow us on Instagram or subscribe to our newsletter to stay updated.

Can I use items for styling or photoshoots?
Yes, we are open to collaborations, rentals, and styling requests. Please contact us with your proposal, and we will discuss the possibilities.

How can I contact you?
You can reach us via email or Instagram DM. We aim to respond within 24–48 hours.