Terms & Conditions – Ds Worn

These Terms & Conditions apply to all offers, orders, and agreements made through the Ds Worn webshop (dsworn.nl). By placing an order, you agree to these Terms & Conditions.

Table of contents

  1. Definitions
  2. Identity of the Company
  3. Applicability
  4. The Offer
  5. The Agreement
  6. Right of Withdrawal
  7. Costs in Case of Withdrawal
  8. Exclusion of the Right of Withdrawal
  9. Pricing
  10. Conformity & Authenticity
  11. Delivery & Execution
  12. Payment
  13. Complaints Procedure
  14. Disputes
  15. Privacy Policy
  16. Intellectual Property
  17. Additional Provisions

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

  • Consumer: A natural person not acting in the course of a profession or business.

  • Company: Ds Worn, operating as an online retailer of secondhand and new clothing and accessories.

  • Agreement: Any distance contract concluded between Ds Worn and the consumer.

  • Products: Secondhand and/or new clothing, footwear, and accessories offered by Ds Worn.

  • Right of Withdrawal: The possibility for the consumer to cancel the agreement within the legal cooling-off period.

  • Distance Contract: An agreement concluded via the webshop without physical presence of both parties.

Article 2 – Identity of the company

Ds Worn
Groningen, The Netherlands
Email: dsworn@outlook.com
Instagram: @dsworn

Ds Worn operates exclusively online and does not have a physical retail store.

Article 3 – Applicability

These Terms & Conditions apply to every offer, order, and agreement concluded via the Ds Worn webshop.

By placing an order, the consumer agrees to these Terms & Conditions.

If any provision is deemed invalid, the remaining provisions will remain in full force.

Article 4 – The offer

All product descriptions are provided as accurately as possible.

  • Items may be new (deadstock) or secondhand/pre-owned (worn).

  • Secondhand items may show signs of wear.

  • Photos and descriptions reflect the actual condition, but minor differences (e.g. color variations) may occur.

  • Secondhand (worn) items cannot be returned, new (deadstock) items can be.

Obvious errors or mistakes in pricing or descriptions are not binding.

Article 5 – The agreement

The agreement is concluded when the consumer places an order and payment is successfully completed.

Ds Worn reserves the right to refuse or cancel orders in cases such as:

  • Suspected fraud

  • Incorrect pricing

  • Unavailability of the product

All orders are subject to availability.

Article 6 – Right of withdrawal

Due to the nature of secondhand products, all sales of used items are final. We do not accept returns or exchanges for secondhand items, as we cannot reliably verify their condition after delivery. Since these products have already been previously worn or used, we are unable to determine how they have been handled after purchase.

Returns are accepted for new products only, provided they meet our return conditions.

Ds Worn does not generally offer returns or refunds. However, exceptions may be considered if:

  • The item is significantly not as described

  • The item arrives damaged

In such cases, the consumer must contact Ds Worn via e-mail or Instagram direct messages within 48 hours of delivery.

Article 7 – Costs in case of withdrawal

If a return is exceptionally accepted:

  • Return shipping costs are the responsibility of the consumer

  • Refunds or store credit will only be issued after inspection of the returned item

Article 8 – Exclusion of the right of withdrawal

The right of withdrawal is excluded for:

  • Secondhand items where condition verification upon return is not guaranteed

  • Items that have been worn, damaged, or altered after delivery

  • Personalized or custom products

Article 9 – Pricing

All prices:

  • Are listed in Euros (€)

  • Include VAT (where applicable)

  • Exclude shipping costs unless stated otherwise

Prices may change at any time. However, confirmed orders will not be affected by price changes.

Ds Worn is not liable for typographical or pricing errors. If items are priced incorrectly, Ds Worn is able to cancel the order.

Article 10 – Conformity & authenticity

Ds Worn guarantees that:

  • All items are authentic

  • Products match their descriptions to a reasonable extent

Secondhand items:

  • May show wear consistent with prior use

  • Are sold in their existing condition

Consumers are responsible for reviewing product details before purchase.

Article 11 – Delivery & Execution

Orders are processed within 1–3 business days. Delivery will usually take 1-5 business days. This is an indication, not a guarantee. 

Shipping is (almost always) handled by DHL.

  • Delivery times are estimates and not guaranteed

  • Ds Worn is not liable for delays caused by carriers or customs

  • Risk transfers to the consumer upon delivery

  • (International) Deliveries may be transferred to local couriers, always check your tracking code.

If a product becomes unavailable after purchase, Ds Worn will issue a refund.

Article 12 – Payment

Payment must be completed at checkout using the available payment methods.

The consumer is responsible for providing accurate payment information.

In case of non-payment or fraud suspicion, Ds Worn reserves the right to cancel the order (and all future orders) from this customer.

Article 13 – Complaints procedure

Complaints must be submitted via email or Instagram within a reasonable timeframe.

Include:

  • Order number

  • Clear description of the issue

  • Photos if applicable

Ds Worn will respond within 14 days.

Article 14 – Disputes

All agreements are governed exclusively by Dutch law.

Any disputes will be submitted to the competent court in the Netherlands.

Article 15 – Privacy policy

Ds Worn processes personal data in accordance with applicable Dutch privacy laws, including the General Data Protection Regulation (GDPR).

Any disputes will be submitted to the competent court in the Netherlands.

Article 16 – Intellectual Property

All content on the Ds Worn website, including but not limited to text, images, logos, and branding, is the property of Ds Worn.

This content may not be copied, reproduced, distributed, or used in any form without prior written permission from Ds Worn.

Article 17 – Additional Provisions

Any deviations from these Terms & Conditions must be agreed upon in writing.

These Terms & Conditions are available in English. In case of interpretation differences, the intent and spirit of these terms shall prevail.